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Information Automatically Collected In The Hoo Zoo and Dinosaur World – Official Mobile App

When you use the App, we automatically collect specific data that are required for the use of the App. This data includes:
  • Location, accuracy and date/time periodically throughout the day (only while at the attraction)
  • Each visit to the resort including date/time first seen and last seen
  • Operating system
  • Operating system version
  • Device name
  • Battery level
  • Battery status (charging or not)
  • Bluetooth status (on or off)
  • Mobile network carrier name
  • Currently connected Wi-Fi SSID
  • Location permission status (on or off)
  • IP address
  • User’s preferred locale
  • Current time zone
  • App version and build number
  • App interactions (captured as events fed to Firebase Analytics and Keen IO)
  • Date/time entered/exited geofence region (if you enter an offered geofence region)
This data is automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App and (3) to prevent misuse and to rectify malfunctions and (4) to offer you a personalized guest experience. This data processing is justified on the basis that (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with Art. 6(1)(b) GDPR for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data in accordance with Art. 6(1)(f) GDPR

 

This page explains the privacy policy for Hoo Zoo and how we will use and protect any information about you that you give us when you visit this website.

This privacy statement only covers this website https://www.hoo-zoo.com/ and it does not cover any sites that you can link to from this site so you should always be aware when you are moving to another site and read the privacy statement on that site.

This privacy policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Public Areas

When using the public areas of this site you are not required to provide us with any personal information and we do not monitor or collect any personally identifiable information from you on your use of the public portions of this site. We may track the number of users who visit areas of the site, but this tracking will not identify you.

Personal Information

From time to time we may create registration forms which will ask you to voluntarily provide us with certain personally identifiable data, such as your name, address, telephone number and e-mail address. This information will only be used in respect of the event or information service to which the particular form relates. We will not sell or transfer any information that you supply to any third party. The information which we collect will be handled in accordance with the UK Data Protection Act.

Use of your contact details

By using the contact details collected at registration we may periodically send you information about Hoo Farm. If you wish to be removed from any Hoo Farm data list at any time after registration please contact us with the message ‘Unsubscribe’ in the subject line. Upon such a request, we will remove you (and all your personal information) from our database. This may however, affect our ability to offer you some of our services.

Disclosure of information to Third Parties

We will not pass your details to any external organisation or third party. Hoo Farm reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems or to protect itself or its users.

Security

We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to safeguard it, prevent unauthorised access and to comply with the Data Protection Laws. Whilst we do our best to safeguard your personal information, we cannot ensure or warrant the security of any information that you transmit to us.

Access to your information and contacting Hoo Farm

You have a right to access your information to check whether it is accurate and up to date. Should you wish to access or amend information held about you, or if you have any other queries on Hoo Farm privacy policy or site security please contact us.

Monitoring telephone calls and e-mails to the Hoo Farm office

Telephone calls using the telephone numbers provided on this website and all Hoo Farm extensions and e-mail correspondence with Hoo Farm via generic or individual employees e-mail addresses may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Changes to this privacy policy

If this privacy policy changes in any way, an updated version of it will be placed on this page. Regularly reviewing this page ensures that you are always aware of what information is collected by Hoo Farm, how it is used and under what circumstances, if any, it will be shared with other parties. (Clearly should the policy change, information already collected will remain subject to the terms and conditions that applied at the time of collection).