Got a question? Read through the below FAQ's and see if we've answered it....
If your voucher is via a third party (e.g. Buyagift), you must complete a General Admission Voucher Submission Form.
If your voucher was purchased directly from Hoo Zoo, you can redeem it when booking tickets online.
Please follow the instructions and watch the booking video available here.
You can book your VIP experience here.
Yes. Under 2 tickets are free, but they must be added to your booking to help us manage visitor capacity.
All concession tickets and free carer tickets must be applied for through Nimbus Disability’s online portal.
We recommend applying at least one week before your visit. This helps us provide a fair and consistent process for visitors who require additional support.
Yes, subject to availability. We recommend booking online in advance to guarantee entry and access the best prices.
No. Tickets can be presented on your mobile device upon arrival.
Please refer to our Terms & Conditions for details regarding cancellations and refunds.
Please contact our team as soon as possible. Amendments may be possible depending on notice given and availability.
Blue Peter badge holders receive free entry when accompanied by a full-paying adult.
Please note:
When booking online, please select a Blue Peter Card Holder admission ticket for the card holder.
If it rains continuously for two hours or more during your visit, you’ll receive a FREE day ticket for a return visit within one month.
Yes. Annual Passes offer unlimited visits during standard opening hours and additional benefits throughout the year.
Last entry is at 3:30pm.
Our standard opening hours are:
Visit our Opening Times pages for more information.
Most visitors spend between 3.5 and 4 hours at the zoo.
We recommend revisiting animal habitats throughout the day, as some species are more active at certain times. Attending our talks, feeds and activities will help you get the most from your visit.
Yes. Please speak to a member of staff before leaving to arrange re-entry.
Yes. Visitors are welcome to bring packed lunches and non-alcoholic drinks. Picnic areas are available throughout the zoo.
Yes. Our T-Rex Tea Room serves a range of hot and cold food, drinks and snacks.
Yes. Toilet and baby changing facilities are available on-site.
Yes. Parking is free for all zoo visitors.
Yes. Coach parking is available. Please contact us in advance if you are organising a group visit.
The zoo is situated on predominantly gravel pathways, which may be challenging for some wheelchair users.
Visit our Accessibility Page to Find Out More.
The zoo is situated on predominantly gravel pathways and the site is generally flat.
Following periods of heavy rainfall, some areas may become uneven and puddles may form.
No. Pets are not permitted on-site unless they are registered assistance dogs and the handler holds a valid Assistance Dog Access Card.
Visit our Accessibility Page to Find Out More.
Please note that assistance dogs are restricted from certain areas of the zoo.
Yes. Visitors are welcome to bring their own mobility scooters. Please note that some surfaces may be more difficult to navigate following adverse weather conditions.
Yes, please speak to a member of staff before leaving to arrange re-entry.
Yes, visitors are welcome to bring packed lunches and non-alcoholic drinks. Picnic areas are available around the zoo.
Yes, we have the T-Rex Tea Room on-site offering a range of hot and cold food, drinks and snacks.
Yes, baby changing facilities are available on-site.
Yes, toilet facilities are located at various points around the site.
No, we do not currently offer locker facilities.
Yes, mobility scooters can be hired here.
Most experiences are available from age 6. Please check the individual experience listing for specific age requirements.
Animal food is available to purchase for specific animals. We also run feeding times for some animals – please check the Hoo Zoo App to see what feeding activities are running during your visit.
Animals have access to indoor and outdoor areas and may choose where they spend their time.
While we do our best to provide excellent viewing opportunities, we cannot guarantee that every animal will be visible throughout your visit.
The zoo remains open in most weather conditions.
Many animals can still be seen during wet weather, although some species may choose to remain indoors. We do offer a Rainy Day Return if it rains for more than 2 continuous hours during your visit.
Most visitors have enough time to see the majority of our animals during a typical visit.
We recommend attending keeper talks and revisiting habitats throughout the day, as some animals may be resting or temporarily out of sight.
Yes. Discounted rates are available for organised groups. Please contact us for pricing and availability.
Yes. Educational visits are available for schools and organised groups.
Yes. We offer private venue hire for a range of events.
No. Smoking and vaping are not permitted within the zoo grounds.
Failure to comply may result in your admission ticket being voided and you may be asked to leave the site.
A designated smoking area is available in the car park.
No. Balance bikes are not permitted within the zoo.
No. For the safety of visitors and animals, scooters, skateboards, roller skates, hoverboards and similar ride-on items are not permitted within the zoo.
No. The use of drones anywhere on zoo property is strictly prohibited without prior written permission.
Yes. Photography and video recording for personal use are welcome.
Commercial photography or filming requires prior permission from Hoo Zoo.
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To guarantee entry on the day, it’s essential that tickets are pre-booked. This can be done online through our ticketing system.
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