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STOP! PLEASE READ BELOW BEFORE BOOKING.
Please use the system below to book your experience. Bookings of 4 people or for experiences not listed please contact us through our contact form. If you are wishing to visit Hoo Farm as well, please check the opening times before booking. Gift vouchers can be purchased here.
1. I HAD A BOOKING THAT WAS CANCELLED AND THE VOUCHER IS NOW SHOWING AS HAVING BEEN ‘REDEEMED’.
When booking just put your old voucher and security code into the ‘notes’ box – you will be instructed when to do this. We will then check and confirm at this end. For all customers in this position we are granting automatic extensions until the June 30th 2021.
2. MY VOUCHER HAS NOW EXPIRED.
This is for anyone who had a voucher but never actually booked their experience. Unfortunately if the voucher is purchased from a third party you will need to contact them regarding any extensions/refunds as we only receive payment for redeemed vouchers.
3. WHAT SAFETY MEASURES ARE IN PLACE.
Whilst most of our experiences will remain relatively unchanged, the one main difference is that we’re not currently allowing reptile handling. You will be invited to stroke the snakes on experiences but at present we can’t allow you to hold them unaided. Pretty much all our experiences take place outdoors in small groups. We have risk assessed all our experiences and are happy that social distance can be maintained throughout. We will be enforcing very strict clothing guidelines which will be sent to you before your experience – if you do not adhere to these your experience will be forfeit. Full details can be see at https://www.hoo-zoo.com/experience/experiences-health-and-safety-information/
1. I HAVE A VOUCHER, HOW DO I BOOK?
Bookings for vouchers can be taken via this system and all available dates are in green. Please follow the instructions at the payment stage as failure to do so will result in your booking being cancelled.
Fo Activity Superstore vouchers you will need to have activated your voucher before booking as you will require the voucher code (which you don’t receive until activating the voucher).
Weekends are very popular and often book up 6-8 weeks in advance. Please be aware voucher expiry dates are when the experience must be taken by – not booked by. Please check your junk mail for any emails from us.
2. MY EXPERIENCE ISN’T LISTED.
Some third party companies that we sell vouchers through will call the experience something slightly different, usually these names are very close to ours and should be self explanatory. Alternatively, check which animals are included with your experience and cross reference them with the experiences we offer. Vouchers for ‘Exotic Animal Experiences’ will state on them which experiences they are valid for. Please check the information provided with them. If your experience still isn’t listed then please use the contact us form as some experiences (such as the Full Day Keeper or Badger Watching) have to be booked through email.
3. I’M BOOKING FOR MORE THAN 2 PEOPLE.
For bookings of more than 2 people please use the contact us form.
4. DO CHILDREN NEED AN ACCOMPANYING ADULT?
Anyone under the age of 16 needs an accompanying adult to come into Hoo Farm. That adult does not need to take part in an experience but will – in that event – need to purchase admission.
5. IS ADMISSION INCLUDED WITH MY EXPERIENCE?
Yes, admission is included for all participants. Any spectators – including accompanying adults – will have to book admission in advance.
6. CAN I CANCEL OR REARRANGE MY EXPERIENCE?
You can cancel or rearrange your experience up to 72 hours before your timeslot, after this there is a £25 charge – regardless of circumstances. We are unable to rearrange ‘no-shows’. All experiences purchased through us are non-refundable after 7 days.
7. THERE IS NO AVAILABILITY BEFORE MY VOUCHER EXPIRES.
We always advise booking all experiences at least 6 weeks in advance – especially for weekends and holiday times (peak periods) and this is often printed on the vouchers.
When we run vouchers we always ensure that we have enough availability to cater for everyone during the vouchers validity period (the minimum validity period we agree to is 4 months and it could be as much as 2 years). We advise booking as soon as you receive your voucher because that will offer you the largest selection of available dates.
We are unable to extend any third party vouchers, you would need to speak to the company you purchased it from in that event, the expiry date is when the experience must be taken by – not just booked.
We do – on the rare occasion – hold dates back offline due to cancellations etc. You are welcome to use the contact us form if you cannot find a suitable date to see if we have anything else available.
8. CAN I SPEAK TO A HUMAN BEING?
Due to us being a small family run business we do not have a large call centre or lots of call handlers (this is how we’re able to offer the experiences to 3rd parties at a discount) and all bookings are handled personally by either one of the Partners or the Head Keeper. Therefore we ask that all enquiries come through the booking system or contact us form. The farm can be contacted on 01952 677917 but bookings cannot be made over the phone.
WE ARE CURRENTLY ONLY ACCEPTING BOOKINGS FROM THE 12TH APRIL ONWARDS – PLEASE DO NOT BOOK ANY DATES BEFORE THEN AS THEY WILL BE AUTOMATICALLY CANCELLED.