Experiences

STOP! PLEASE READ BELOW BEFORE BOOKING.

Please use the system below to book your experience. Bookings of more than 3 people (not including spectators) or for experiences not listed please contact us via email. If you are wishing to visit Hoo Zoo as well, please check the opening times before booking. Gift vouchers can be purchased here. 

FAQs

1. I HAVE A VOUCHER, HOW DO I BOOK?

 

Bookings for vouchers can be taken via this system and all available dates are in green. Please follow the instructions at the payment stage as failure to do so will result in your booking being cancelled.

Fo Activity Superstore vouchers you will need to have activated your voucher before booking as you will require the voucher code (which you don’t receive until activating the voucher).

Weekends are very popular and often book up 6-8 weeks in advance. Please be aware voucher expiry dates are when the experience must be taken by – not booked by. Please check your junk mail for any emails from us.

2. MY EXPERIENCE ISN’T LISTED.

Some third party companies that we sell vouchers through will call the experience something slightly different, usually these names are very close to ours and should be self explanatory. Alternatively, check which animals are included with your experience and cross reference them with the experiences we offer. Vouchers for ‘Exotic Animal Experiences’ will state on them which experiences they are valid for. Please check the information provided with them. If your experience still isn’t listed then please contact us as some experiences (such as the Full Day Keeper or Badger Watching) have to be booked through email.

3. I’M BOOKING FOR MORE THAN 2 PEOPLE.

For bookings of 3 or more people (not including spectators) please use the contact us form.

4. DO CHILDREN NEED AN ACCOMPANYING ADULT?

Anyone under the age of 16 needs an accompanying adult to come into Hoo Zoo. That adult does not need to take part in an experience but will – in that event – need to purchase admission.

5. IS ADMISSION INCLUDED WITH MY EXPERIENCE?

Yes, admission is included for all participants. Any spectators – including accompanying adults – will have to book admission in advance.

6. CAN I CANCEL OR RESCHEDULE MY EXPERIENCE?

Any booking cancelled up to 7 days before will be rearranged free of charge. Cancellations between 7 days and 72 hours will incur a charge of £25 per 2 people to reschedule regardless of circumstances and are not refundable. Any cancellations less than 72 hours before cannot be rearranged and will result in the experience being lost. If your booking was made with a pre-purchased voucher, any rebooked date would have to be made before the expiry date stated. ‘No shows’ result in your experience being taken and no refund given. You must email us before the date of your experience to cancel or rearrange, this cannot be done over the phone.

7. THERE IS NO AVAILABILITY BEFORE MY VOUCHER EXPIRES.

We always advise booking all experiences at least 6 weeks in advance – especially for weekends and holiday times (peak periods) and this is often printed on the vouchers.

When we run vouchers we always ensure that we have enough availability to cater for everyone during the vouchers validity period (the minimum validity period we agree to is 4 months and it could be as much as 2 years). We advise booking as soon as you receive your voucher because that will offer you the largest selection of available dates.

We are unable to extend any third party vouchers, you would need to speak to the company you purchased it from in that event, the expiry date is when the experience must be taken by – not just booked.

We do – on the rare occasion – hold dates back offline due to cancellations etc. You are welcome to use the contact us form if you cannot find a suitable date to see if we have anything else available.

8. CAN I SPEAK TO A HUMAN BEING?

Due to us being a small family run business we do not have a large call centre or lots of call handlers (this is how we’re able to offer the experiences to 3rd parties at a discount) and all bookings are handled personally by either one of the Partners or the Head Keeper. Therefore we ask that all enquiries come through the booking system or contact us form.