Book an Experience

Booking FAQs

1. I HAVE A VOUCHER. HOW DO I BOOK?

Voucher bookings can be made through this system. All available dates show in green. Please follow the payment-stage instructions carefully – failure to do so will result in cancellation.

For Activity Superstore vouchers, you must activate your voucher first to obtain the code needed to book.

Important:

Weekends are very popular and often fill up 6–8 weeks in advance.

Voucher expiry dates refer to the date the experience must be taken by, not the date it is booked.

Check your junk/spam folder for any emails from us.

2. MY EXPERIENCE ISN’T LISTED.

Some third-party providers use slightly different names for our experiences. Usually, the animal(s) included will match one of ours.

For example:

“Exotic Animal Experience” = valid for Meerkat Experience, Lemur Experience, or Meerkat & Lemur Experience.

“Carnivore Experience” = valid for Carnivore Combo.

If you still can’t find your experience, please contact us.

3. DO CHILDREN NEED AN ACCOMPANYING ADULT?

Yes. Firstly, each experience has its own age limit and ALL participants must be over that age limit. Anyone under 16 must be accompanied by an adult into Hoo Zoo. The adult does not have to take part in the experience but will need to purchase admission.

5. IS ADMISSION INCLUDED WITH MY EXPERIENCE?

Direct bookings: Admission is included for all participants.

Third-party vouchers: Please check your voucher details. Groupon, Buyagift and Wowcher/Living Social do not usually include admission.

Spectators & accompanying adults: Admission must be booked separately in advance.

6. CAN I CANCEL OR RESCHEDULE MY EXPERIENCE?

All bookings are non-refundable.
Cancellations made 7+ days in advance: rearranged free of charge.

Cancellations made between 7 days and 72 hours: subject to a £25 fee (per 2 participants).

Cancellations made less than 72 hours in advance: cannot be rearranged; booking will be lost.

“No-shows”: result in the experience being forfeited with no refund.

If using a voucher, the new date must still fall within the voucher’s validity period.
Cancellations/rearrangements must be made by email (not by phone).

7. THERE IS NO AVAILABILITY BEFORE MY VOUCHER EXPIRES.

We strongly advise booking 2–3 months in advance (or at least 6 months for Capybara Experiences).

All vouchers we accept have a minimum validity of 4 months (many up to 2 years).

We always provide enough availability within that period.

Please book as early as possible for the widest choice of dates.

We cannot extend third-party vouchers – contact the provider if you need help.

Remember: voucher expiry is the last date the experience can be taken, not just booked.

8. CAN I SPEAK TO A PERSON?

Yes – but please note: we are a small family-run business. We do not operate a call centre; all bookings and enquiries are handled personally by one of the Partners or our Head Keeper.

To help us manage time and keep experiences affordable, please use the booking system or contact form for enquiries.